A big thank you for your thoughtful ness and consideration at a difficult time. The service was exactly as we wanted, much appreciated. Thank you.
Thank you so much for giving our dad and grandfather the best send off possible and providing him with a peaceful place to rest you made the process much more manageable.
We had a 5 star experience from start to finish from Mark and his team when organising my dad’s funeral. They were happy to do as much or as little as we wanted. They were sensitive and supportive throughout. Mark gave excellent advice about the areas that we weren’t sure about, but we never felt pressured to pay for anything we didn’t want or need. He was very honest and upfront throughout the whole process. When there was a slight difficulty over dates with the burial ground, Mark went above and beyond to make sure to make sure that it all worked out with minimal inconvenience to the family. We would use them again should the need arise, highly recommend.
Written by: Anna-Marie McMahon
Via Google on 9th August
We can not speak highly enough of the service Mark and the team provided. Arranging a funeral when you are at the lowest point you possibly could be losing a loved one is the hardest thing. But Mark did make it easier for us, he took the time to talk to us to understand how we could personalise the service for our son. Nothing was too much trouble and the professionalism, personal care and compassion shown was outstanding. Thank you.
Written by: Helen Di-Girolamo
Via Google on 31th May
Thank you for such a beautiful service for our Dad & Grandad. We really appreciated the care and support given.
Thank you so much for all the call and consideration you gave to Doug and myself. A sad time made more bearable with your professionalism and compassion.
Thank you so much for all your help with my dad’s funeral arrangements, you made a difficult time so much easier for us as a family.
Big thanks to Mark and his team for their impeccable support through a most difficult time. My sister and I were very impressed by their thoughtful and professional service. I wouldn’t hesitate to recommend Ivor Thomas to anyone.
Written by: Liz Jones
Via Facebook on 10th May
I want to say a big thank you to Mark and the team at Ivor Thomas Funerals
It is very sad when you lose someone close to you, but the care, compassion and professionalism shown by them all made it much easier.
Everything was clearly explained, and nothing was too much trouble.
It made all the difference using a local family run company.
Thank you from the bottom of my heart for all your support.
Written by: Gillian Sutherland
Via Google on 27th March 2024
I cannot praise the Ivor Thomas team highly enough. It was a pleasure dealing with all the members of staff right the way through the process of arranging my mother’s funeral and the burial of her ashes.
Everyone has been extremely friendly, helpful, and attentive. We could not have wished for a better service or lovelier people to deal with. This family firm comes with my highest recommendation. I feel we could not have chosen a better Funeral Director to use.
Written by: Fran Thomason
Via Google on 30th March 2024
Thank you so much for all your efforts during our family’s hardest time to make sure that everything went smoothly.
I want to say a big thank you to Mark and the team at Ivor Thomas Funerals
It is very sad when you loose someone close to you but the care, compassion and professionalism shown by them all made it much easier.
Everything was clearly explained and nothing was too much trouble.
It made all the difference using a local family run company.
Thank you from the bottom of my heart for all your support.
Written by: Gill7
Via Yell on 26th March 2024
We would just like to say a heartfelt thank you for your services and taking care of my Father. Such a wonderful team and very understanding. Would have no hesitation in recommending Ivor Thomas Funerals. Thanks again to you all.
Written by: Lisa Jones
Via Google on 21st March 2024
Myself and Jay would like to express our sincere thanks for looking after he and for all the support and guidance you gave in what was a very difficult time for us. The care you gave him when he was with you and the compassion you gave us when we came to see him. We would like to add that the day of his funeral was made so much easier for us by your professionalism, caring approach in what was a challenging day emotionally and weather wise, but the whole day went so well, and we are so grateful. Thank you.
Ivor Thomas Funerals Ltd of Cardiff recently arranged my father’s funeral service. Mark and the Team were first class throughout. Professional, approachable, and excellent in terms of communication, they made sure we felt reassured and confident from the start. The Team struck a very good balance between listening to our needs and concerns while offering practical suggestions which on the day served to enhance the arrangements.
On the day, the Team’s presentation, approach and timings were immaculate and the whole Celebration of Life event ran very smoothly and precisely as planned and agreed. Ivor Thomas delivered exactly what we wanted for my father – a dignified, personalized and professional funeral service where my family and I were treated with sensitivity, patience and respect throughout.
Thank you again Mark and the Team for all your hard work and assistance.
Written by: Geoff-47045
Via Yell on 22nd February
I wanted to say thank you for the lovely send off for my mum. It’s coming up to nearly two years since I lost my mum and I had never arranged or organised a funeral before and I felt so lost at the time but I felt so assured and your professionalism and help that was given to us I will always remember. I just found your office with no recommendations and I was so glad I walked in that day and your dad was just so great and knowledgeable and knew what to say to help us through it. Thank you again. Sorry it’s not an enquiry just a thank you and I’m sure I thanked you all at the time but my head was in a different place back then and I wasn’t 100% sure so wanted to send this to make sure you all knew how thankful I was.
Two things stand out for me: a dignified procession with the coffin, worthy of the royal guard, and we had good communication, even when we needed to clarify something.
Well done!
Written by: Verena L
Via Google on 14th February 2024
A heartfelt thank you to all at Ivor Thomas for making such a difficult time bearable. The professionalism of the whole team, their kindness, patience and understanding were second to none. They listened, guided and supported us through the whole process, ensuring our wonderful mum had the best ‘celebration of life’ that we could have wished for.
Thank you also to Sue for the wonderful flowers.
Written by: Lesley Barker
Via Google on 13th February 2024
I am so glad that I picked up the phone to contact Ivor Thomas Funerals. From initial contact to the conclusion of the funeral service, and subsequent administration matters, the service received from them was exemplary. It has been some years since I have had to arrange a funeral and I felt supported along every step of the way – each detail was explained and each choice illustrated in a very easy to understand way. For Mark Thomas and his amiable team it seemed that no request was too much. My deceased aunt had been living in a care home and Mark and his team took it on themselves to liaise with the home as I am residing overseas. They also contacted a minister to conduct the service and put me in touch with him to agree the order of service.
I was also able to arrange directly with them floral tributes for my late aunt.
The professionalism of the team at the funeral itself was very evident. All was absolutely stress free; as if I had been used to dealing with them a number of years. Ivor Thomas Funerals Ltd provide a superb professional service, but personable at the same time, at a very reasonable price. I cannot recommend them highly enough.
Written by: Andrew Brown
Via Google on 1st February 2024
As a family we would like to thank you for taking care of dad. You have made us feel so at ease and reassured us he is in a safe and peaceful place. You have been so kind and supportive to us as a family – you made us feel heard. Thank you for giving our dad the send off he deserves.
We just wanted to express our heartfelt thanks for all your support following the loss of our wonderful mum. You made such a heart breaking time that much more bearable and little touches were wonderful.
I am so glad that a close friend recommended Ivor Thomas of Cardiff. When someone close to you passes, you need professional people who are understanding, sympathetic, caring and above all, trustworthy. I contacted three companies in Cardiff, the last being Ivor Thomas. I chose them because of their sincere attitude. Nothing was too much trouble for them. They listened to my requests, explained everything in detail, they advised and recommended ministers, florists and funeral services. May I also add, that they are a family run business, who go above and beyond. From the moment I stepped into their office of business, I felt at ease and comfortable to be there.
I just want to say a big thank you for all your help, advice and sensitivity in the way you conducted your service to us, in arranging our father’s funeral and burial. We felt confident in your hands at what was, naturally , a difficult and sad time for us. You all conceited yourselves in a dignified way in the funeral service itself and we appreciate the long day Mark had in driving up to settle to get the coffin there ready for burial the next day. The flowers that Sue provided were so beautiful fulfilling the brief and more. Thank you all again for everything.
Thank you all for giving her the best send off you really did her proud.
We wanted to thank you for all of the help preparing for his funeral. You made a very hard time that little bit easier. You were all amazing.
I’ve never had to arrange a funeral before and didn’t know where to start but I couldn’t recommend Ivor Thomas Funerals enough to anyone. I’d rang a few companies to research and get quotes. After speaking to Marc on the phone, he really put my mind at ease about the whole process and guided me through step by step how the service and buriel would be planned. I instantly felt trust in the company and most importantly, Marc and his team wanted to do what was best for our family. The whole team were really compassionate and understanding throughout every step of the way. I must have called the team around 30-40 times during the weeks leading to my father’s funeral. There was never a silly question and I felt comfortable in asking about the finer details of the service, the small things that really matter to you and make a huge difference! Again, Marc and the team were always at hand to help plan the service even to the point of making some changes a couple of days before the service. No job was ever too big or ever too much hassle for the team. The priority was always to ensure that service was how we wanted it to be! The cost of the service was also extremely competitive and the team never once put any pressure on us to upgrade any aspect of the service! I cannot thank Ivor Thomas Funerals enough for the help and planning of my father’s funeral! If, like me, you’re unsure of where to start during this difficult time, don’t hesitate to give this company a call! Thanks again to everyone at Ivor Thomas Funerals!
Written by: Luke Herring
Via Google on 4th December 2023
Thank you so very much! Our family are really appreciative for all of the help and support during this difficult time. The send – off was superb and we all cannot thank you enough.
Thank you so much for your care and compassion in allowing us as a family, to give our loved one his day of “celebration of life” we all thank you, for everything you have done for all of us as a family in the past.
Thank you so much for all your help at a difficult time . thank you for helping us give our dad the send-off he deserved.
I want to give my heartfelt thanks to you and Sharon for your kindness and understanding in arranging the service, and the same to your lovely Mum and Dad.
I had no sense of how the service should be when we started this and it turned out to be just right. I’m very grateful for your guidance, thank you.
The most wonderful funeral director who was extremely kind to my mum when she was struggling to plan my uncle’s Cardiff funeral from Essex.
They couldn’t have been more kind, helpful, personable, professional (and good humoured). And they went above and beyond for us. Thanks so much.
Written by: Jennyfer Walker
Via Google on 12th September 2023
Excellent service from everyone at Ivor Thomas Funerals.
They explained every aspect clearly including pricing, offered guidence with things we hadn’t thought about and listened to our wishes. They also supplied the funeral flowers which were beautiful.
They were empathetic, compassionate and patient with us throughout the whole process.
I would highly recommend them.
Written by: Julie Macnamara
Via Google on 4th September 2023
Thank you for all your help with dads funeral arrangements
Mark and his team were simply amazing. Nothing was too much trouble and his patience with our requests and organisation was over and above. They helped us every step along the way including assisting people who were lost on the way to the Crem! The service was exactly as we wanted and was a complete celebration of my dad’s life and exactly as we wanted it to be. We can’t thank him and his team enough.
Written by: Sandi Burnett
Via Google on 29th August 2023
Thank you very much for all your help, advice, and kind thoughts. My husbands funeral want off with out any hitches. Your staff were very patient and thoughtful under extreme conditions. Thanks once again.
I would just to say a big thank you for everything you have done for me and my family so she could have the send off she deserved thanks I really appreciate it you and your family have been so kind and professional, and nothing was too much trouble many thanks take care.
I can highly recommend Ivor Thomas Funerals for their recent exceptional support and assistance during a recent bereavement. Every member of the team we spoke to provided us with a high level of professionalism , steadfast care and guidance throughout the whole journey. I can highly recommend them, if you want the best service this is the place to go. Thank you all.
Written by: Helen Taylor
Via Google on 11th August 2023
I am so glad I found Ivor Thomas funerals. At a time when stepping up to the role of events planner is simply beyond reason, being steeped in grief, disbelief and exhaustion, knowing what to do next and how to do so, and how to do so in the best way possible for your loved ones memory, is one of life’s greatest challenges. Just feeding yourself and responding to the umpteen demands from other loved ones awaiting updates is almost impossible.
Without an existing funeral plan for my loved one, I was feeling my way around in the dark, whilst also conscious that my father would require very specific rites and treatment which might be tricky to accommodate.
I looked around at funeral homes and received cursory quotes from others, but Mark spoke to me like a human bereaved, and elicited my needs in a straightforward but compassionate way. No question or requirement was too difficult, and honestly I’m sure we were quite unusual!
For shorthand explanation and to help people searching for a similarly open-minded funeral directors in South Wales, I was looking for a funeral home which could accommodate the needs of the more, lets say “pagan” variety. This is not their espoused niche, but they were absolutely ready to accommodate in a completely non-judgemental way. Trying to accommodate such needs usually means going further afield to a specialist business and also spending several times the amount of money, neither of which was possible. And Ivor Thomas made it unnecessary, giving dad an honourable, respectful and compassionate send off.
This is a business steeped in values of inclusivity and transparency. They meet individuals where they are in their journey and whoever you are, whatever your background, you will be welcomed and treated as the unique human being you are. I add this because people searching for more straightforward services will also find this funeral director provides every customer with a human-centred and respectful service.
I do hope that they go from strength to strength because they are superb.
With warmest wishes and thanks to all at Ivor Thomas
Danu Stratton-Kent and all the family.
Thank you so so very much! For all you have done.
For all your hard work dedication and commitment during the planning and on the day itself. Right from when you called to tell us Chris was in your care, you looked after him in all ways, as if your knew him. The empathy and care IK that you should during he whole process, made a very difficult time more bearable and we will be forever grateful.
I am so glad I found Ivor Thomas funerals. At a time when stepping up to the role of events planner is simply beyond reason, being steeped in grief, disbelief and exhaustion, knowing what to do next and how to do so, and how to do so in the best way possible for your loved ones memory, is one of life’s greatest challenges. Just feeding yourself and responding to the umpteen demands from other loved ones awaiting updates is almost impossible.
Without an existing funeral plan for my loved one, I was feeling my way around in the dark, whilst also conscious that my father would require very specific rites and treatment which might be tricky to accommodate.
I looked around at funeral homes and received cursory quotes from others, but Mark spoke to me like a human bereaved, and elicited my needs in a straightforward but compassionate way. No question or requirement was too difficult, and honestly I’m sure we were quite unusual!
For shorthand explanation and to help people searching for a similarly open-minded funeral directors in South Wales, I was looking for a funeral home which could accommodate the needs of the more, lets say “pagan” variety. This is not their espoused niche, but they were absolutely ready to accommodate in a completely non-judgemental way. Trying to accommodate such needs usually means going further afield to a specialist business and also spending several times the amount of money, neither of which was possible. And Ivor Thomas made it unnecessary, giving dad an honourable, respectful and compassionate send off.
This is a business steeped in values of inclusivity and transparency. They meet individuals where they are in their journey and whoever you are, whatever your background, you will be welcomed and treated as the unique human being you are. I add this because people searching for more straightforward services will also find this funeral director provides every customer with a human-centred and respectful service.
I do hope that they go from strength to strength because they are superb.
With warmest wishes and thanks to all at Ivor Thomas
Danu Stratton-Kent and all the family.
Written by: Walking Woman
Via Google on 23rd June 2023
We buried my mum today and they was absolutely brilliant from the day they picked her up to the day we laid her to rest, thanks for everything you’ve done for us, you’ve been amazing, thanks from all the family.
Written by: Carl Lewis
Via Facebook on 7th June 2023
Thank you all so, so much for making mum’s send off such a wonderful occasion. We couldn’t have asked for any more, it was all simply perfect. I know mum would be very proud with her send off. The guidance and support Mark gave me over many weeks was amazing and I’ll always be grateful to him. You truly are an outstanding family business. Our deepest thanks.
On behalf of our family, I would like to thank you for everything you have done since the passing of my mum you made such a heartbreaking time made a little easier by your kindness and sense of humour you really made such difficult decisions bearable.
Mark and his team went above and beyond to deliver us exactly what we requested for my son’s funeral. Their kindness, respect, empathy, and advice helped us tremendously and we cannot express enough our gratitude and thanks for such a sad, but wonderful experience using Ivor Thomas Funerals Ltd. Will recommend them every time. Superb service from the whole team. Our grateful thanks also to Mark’s mother who delivered the most beautiful flower display for my son’s coffin. The flowers were beyond our expectations. Highly recommend Ivor Thomas Funerals Ltd.
Written by: Sharon Beynon
Via Google on 12th May 2023
Could not have come to a better set of people. So humane, understanding, and full of support and empathy.
Written by: Itul Sinha
Via Google on 19th April 2023
As an independent funeral Celebrant, I have worked alongside Ivor Thomas Funerals twice now.
I cannot express what a positive experience this was.
Both funerals were for people very close to me.
Nothing was too much trouble.
specialist requests were catered for with upmost respect and dignity.
The team went above and beyond.
I will continue to recommend Ivor Thomas who make a sad and difficult time bearable.
Thank you.
Written by: Joolz Raven Stewart
Via Facebook on 21st February 2023
Thank you so very much for the professional and caring way you dealt with my husband’s funeral. Everything was perfect, exactly how he would have wanted it, we are so grateful to you all.
We would like to say a heartfelt big thank you for arranging our dad’s funeral with compassion and care. Everyone was very respectful and dignified.
May I express my sincere thank you to you all for your kind care and attention to detail for the funeral.
Literally nothing is too much trouble for this lovely, local, family run funeral directors. Thanks for taking so much care of us, and of course, our precious mum.
Written by: Grahame Howard
Via Google on 3rd February 2023
Mark and his team looked after my stepdad’s funeral arrangements.
They were absolutely excellent throughout..
I cannot recommend this firm highly enough..
Thank you Ivor Thomas.
Written by: Nigel Hughes
Via Google on 5th December 2022
Just wanted to thank you, Neil, Mark, and everyone who made my dad’s funeral beautiful yesterday. You were all so professional and made my family feel at ease.
Please thank Mark for suggesting David Steer to us as our Celebrant, everyone said how wonderful he was and made the service so personal to my dad.
Thank you again.
Written by: Bev O'Keefe
First class service from Ivor Thomas Funerals. Very supportive from the outset and kept up communication with us all the way through to my mum’s service that went faultlessly.
Would recommend not least for the fact that they were very competitive.
Written by: Mark Forsbrook
Via Google on 9th November 2022
Thank you for all your help and support during this tragic time
I honestly can’t recommend Ivor Thomas Funerals enough. From start to finish they dealt with us with respect, compassion and empathy.
They genuinely cared about our well-being and were always more than happy to be flexible to suit our needs. Incredibly kind and friendly and great at communicating.
Whenever they referred to mum, who passed earlier this year, they were again incredibly respectful and mindful in the way they approached the discussion.
They went above and beyond and my family and me are extremely grateful to Ivor Thomas Funerals for the excellent service they gave us and my mum.
Written by: Elizabeth Jones
Via Google on 27th October 2022
Ivor Thomas Funerals offer every support possible to a family grieving the loss of a loved one.
When recently having to sadly organise the funeral of my precious mother,
Neil, Mark & his team were there to support, guide and advise on every detail, no matter how small.
No problem was insurmountable.
Their genuine sympathy, compassion & professionalism were a great comfort to myself & my family.
The floral tributes made by Sue were exquisite and of exceptional quality.
We knew that my dear mum was in the safest of hands and we were able to give her the most ‘beautiful’ final goodbye.
We will always be so grateful to the whole team at Ivor Thomas Funerals.
Thank you.
Written by: Alison Hobbs
Via Google on 10th September 2022
On behalf of our families, we would like to thank you for your help, advice and excellent service arranging the funeral of our mum. You made things as easy as they could be at such a stressful time. Also, many thanks to your mum for the beautiful floral arrangements .
Thank you so mush for arranging the funeral and for your sensitivity and care throughout. I was very pleased with how the funeral went and with father Nicholas and thank you for arranging for him to take the service. All in all, I felt it was a perfect little funeral.
Can’t thank you enough for your support and professionalism in the arranging of mum’s funeral.
We are so very grateful for your guidance, support, attention to detail and respect shown to our family and love-one throughout our meetings and at the funeral service.
Your professionalism has been impeccable. You made a very difficult day bearable and took pressure off our family with your kindness and attitudes. We will always be so grateful.
We can’t put into words how grateful we are for all the care you gave us as a family. You all went far and beyond to help in any way you could and still continue to do so. Thank you from the bottom of our hearts.
Thank you for easing a dreadfully difficult time.
We would like to thank you for the wonderful services you provided in arranging our father’s funeral we’re very grateful for your compassion and efficiency during difficult time.
Sharon and all staff at Ivor Thomas many thanks you made what was an awful day, so much easier. Thank you.
Thank you to everyone involved in making the most difficult day a great send off for my brother and a special thank you to Sharon who was amazing throughout.
Would like to thank Mark, Neil and team at Ivor Thomas funerals. Lost my mum recently and arranging a funeral was new to me and my brother. Mark spoke to us and went through and explained everything to us in detail. No pressure was put upon us and we could think about things and change things – Mark was excellent. Team on the day of funeral were exceptional 👏-can’t thank you enough for what you did and provided us with great service and a perfect send off for mum. Would recommend Mark,Neil and team to anyone who needs advice. Many Thanks Stephen and Anthony Crowe.
Written by: Stephen Crowe
Via Google on 6th September 2022
Me and my family would like to thank Ivor Thomas for everything they have done in making such a hard time go smoothly, we will be forever greatful for the service and professionalism they have given to my father’s funeral from start to finish would highly recommend this company to anyone, thanks for everything you have done to such a high standard x
Written by: MairR-8-8-8
Via Yell on 1st Sep 2022
What can I say absolutely amazing this family company are from them picking my Chris up to dropping him off they did everything took so much stress of me and once Chris dropped off to me still asked me if I need anything else to contact them thank you you all was and still are amazing ❤
Written by: SamanthaH-1976
Via Yell on 25th Aug 2022
I had the absolute pleasure of being part of the Ivor Thomas Funerals family for almost 2 years and can honestly say you will not find a more caring home or a more beautiful team.
The minute you get in touch you are met with the at most compassion, attentiveness, and consideration that extends well beyond the initial arrangements and even after the funeral itself. If you have any questions they are always there to put your mind at rest and every single member of staff will do anything they can to make the process as easy for you as possible.
I can tell you first hand every loved one who stays at the home is treated with respect, care and dignity. When the inevitable happens, I will absolutely trust them to care for those who are nearest and dearest to me.
With regards to the funeral, they provide a personal and professional service where every member of the team works hard to make sure every send off is as perfect as can be. I honestly cannot recommend them enough – they hold a dear place in my heart as both a family and a company
Written by: Jess Harris
Via Google on 6th August 2022
Just like to say a big thank you for Neil and his team for looking after us after the passing of our wonderful friend and making things so stress free while organising the funeral.
From start to finish the service was excellent.
Would highly recommended them and will always use them in the future.
Written by: Kat Nolan
Via Google on 4th August 2022
I cannot thank Ivor Thomas funerals enough for all their help, support and advice.
Right from the start I felt at ease with them. They are a lovely family run business and it shows with the care they showed my father whilst in their care. It’s was reassuring to know that he was resting in a place that would look after him.
Neil and his amazing team were able to guide us through the process and give advice when I was unsure. Whenever I rang up with questions, of which there were many, they were always able to help.
They organised a visual tribute and were able to recommend a lovey celebrant who gave the funeral a personal touch and really celebrated my fathers life.
The guests commented on how lovely the funeral was and how it had captured my fathers life beautifully.
Not that anyone really wants to plan a funeral but I would definitely recommend this amazing friendly family run company.
Thank you once again Neil and his team.
Written by: C Harris
Via Google on 4th July 2022
Mark and the team made the process of organising my late aunts funeral as easy as it could have been at such a difficult time. I would highly recommend them to anyone.
Written by: Rhodri
Via Google on 10th June 2022
To say that this was the hardest experience of my life, would be an understatement, I had no idea where to start. Trying to choose the most perfect funeral for my Mum didn’t come easily, but Mark made it seamless, it was the most perfect day, and I would never be able to thank the team enough. They went with all our choices and decisions, no rush, no stress, no question. I would recommend wholeheartedly if the perfect funeral directors is what you’re looking for. You will not be disappointed.
Written by: Rebecca Elliott
Via Google on 6th May 2022
Fantastic professional service lovely people. Excellent rates for a good quality service well supported throughout. Good follow up support from everyone through a difficult time.
Written by: Martin Cogin
Via Google on 5th May 2022
Thank you all for your help and support in what has been a difficult time for our family. Nothing has been too much trouble for you before, during and after the funeral service. You went
Above and beyond in duty of care. We wish you all the best for the future and will definitely be recommending Ivor Thomas Funerals.
We wish to thank you all so much in supporting us every step of the way and the beautiful send off you gave to our beautiful little boy.
My family and myself would like to thank you for making such a difficult time so much easier. Your kindness, personal touch and professionalism, were second to none, it could not have gone better.
We would like to thank all of you for your kindness and support in our recent loss of our Beloved Hugh. We are eternally grateful. Many thanks.
Thank you ever so much for the care and support you have provided, I hope you know how much it has been appreciated. Your endeavours shall forever be in my heart.
My brother passed away suddenly and it was a very traumatic time for the family. We chose Ivor Thomas as they are a family business and we wanted to feel that my brother was being cared for in a caring, family way.
My brother had not left any details as to the way that he would like his funeral to be held, but to us, as a family, it was very important that all areas of his life were celebrated.
Mark recommended a wonderful celebrant [ Bernadette] who carried out the service with such care for those taking part.
Nothing was too much for Mark, and even when we decided that we needed a weblink for friends and colleagues of my brother’s from all over the world, it was done with quiet efficiency and we were not made to feel that we were causing any difficulties for them.
Mark even managed to source a piece of music that had not been released as a recording for us to play during the service.
I would like to thank Mark, Neil and the rest of the team for their care and support during what has been a very difficult time for our family.
Written by: Sue Oakey
Via Google on 19th March 2022
On behalf of the family I would like to thank the directors and all the staff that assisted in. The cremation and celebration of our mother’s funeral.
Your team were immaculately dressed and were prepared to assist at any moment and professional in every aspect for the funeral. They were pleasant polite and very committed to provide the best service possible, the drivers were brilliant and most helpful with the wheelchair and walk not easy to move in and out of bootspace.
Thank you and all your team once again.
Written by: Richard
After my nan past away recently we decided to use Ivor Thomas funeral services. From start to finish they were very professional in everything that they did for us and nothing was too much trouble for them , I would highly recommend them to anyone there staff were extremely helpful and Sharon the funeral arranger was very helpful
Many thanks.
Written by: Darran Driscoll
Via Google on 24th March 2022
Our family wanted to say a big thank you for your kindness and caring manner after the recent Loss of our dear Mother .Mark was extremely helpful from start to finish and went above and beyond to meet our needs and was always at the end of the phone if needed during such a difficult time. I know at such a difficult time people don’t like to talk about prices but we has a family can honestly say the cost was very good compared to other funeral directors and the professionalism shown from the team at Ivor Thomas was outstanding and we know our dear Mother was well cared for. Our family are extremely grateful for making things that little bit easier at such a difficult time. Ivor Thomas funerals you are a real credit to the industry thank you.
Written by: Spencer j
Via Google on 22nd March 2022
We had a direct cremation then shortly afterwards a memorial service for my Dad recently, all arranged through Ivor Thomas funeral directors. Mark and the rest of the team were fantastic and helped to make a really difficult time much more bearable. They did everything possible to make the process as easy as possible for us, and the day of the memorial was really comforting for us as a family. They came highly recommended, and I can see why, I wouldn’t hesitate to recommend them to others.
Written by: Julie Oshea
Via Email on 20th February 2022
Written by: Lisa Vye-Parminter
Via Facebook on 31 January 2022
I can’t speak highly enough of the quality of service and care that Ivor Thomas Funerals provided for my grandmother’s funeral. Arranging the service from abroad, required me to place a considerable amount of trust in Mark and his family. Not only did they perform every aspect of the service with upmost professionalism, Mark was able to provide exceptional guidance and support during a very difficult and emotional time.
Mark walked me through each step of the process with assuredness and empathy and gave me considerable support for each important decision that was required to be made on behalf of the family. No request or question was too difficult or silly. No time was inconvenient, Mark and his family were extremely accommodating and respectful at all times.
Another thing that struck me on the day of the funeral, was the extended team that Mark and his family have for the service. Each member was kind, respectful, professional, and extremely empathetic to my family.
I would highly recommend Mark and his family, who I am sure will continue to provide a personal and exceptionally kind, professional service in future.
Written by: Gareth W
Via Google on 2nd January 2022
My wife recently passed after a very short illness, and I wanted a service that would capture her essence and personality. To me the service had to be something that could portray my wife as the person she was.
I reviewed different funeral directors, and within a few minutes of speaking to Mark I felt at ease with his manner, professionalism, and his understanding of my requirements.
Having attended funerals, but not having had to arrange one I was unsure of the process and what the order of service should contain. My wife did not want a traditional service with hymns and prayers. She wanted a service that would reflect her. Mark was able to guide and reassure me in terms of an alternative service.
During the arrangements, Ivor Thomas were in regular contact, supporting me as required. My wife’s service would involve a visual display of photographs and video, Mark explained that it would be hard, not just be selecting photographs but would be looking back at our history together. It was painful, but the children and I were able to reminisce and remember with fond memories.
As my wife was a bright and colourful person, it was her wish that everybody attending her funeral should be something yellow. On the day of the funeral, all members of Ivor Thomas wore yellow ties in respect to my wife. A simple gesture but demonstrated the personal touch from Mark and the team. In addition, at my request Mark was able to source an alternative style coffin, which when I discussed it with the children, all agreed ‘was mum’. Feedback since the funeral is that the service especially the coffin ‘was Deb’.
During the service the celebrant’s words depicted my wife as a person she was. The service had moments of tears and of laughter, and time to reflect and remember.
Recommend, may not be an appropriate word. However, nothing can ease the pain of a loved one passing. But the service helps us to remember them as the person they were. To me Ivor Thomas did just this.
Thank you all at Ivor Thomas Funerals.
Written by: Chris Buss
Via Google on 1st January 2022
We sadly had to instruct Ivor Thomas recently for my father’s funeral. This was an emotional and difficult time for us all but the staff were caring, thoughtful and respectful. Nothing was ever too much trouble. They were extremely professional and helped guide us through the whole process. It is a lovely, family run independent company that really provided a personal touch. I could not recommend this company any more highly. Truly exceptional customer service. Thank you Mark, Jess, Neil and staff you were truly so supportive.
Written by: Dawn Keable
Via Google on 1st January 2022
Written by:CliveB-2083
Via Yell on 22 Dec 2021
Written by:TracyM-479
Via Yell on 22 Dec 2021
A small, family run company who provide an exceptional service. They were caring, compassionate and respectful and nothing was too much trouble for them. Our wishes were respected, we never felt rushed and we always felt listened to. Thank you so much for making a truly difficult time in our lives a little easier.
Written by: Dawn Corinna
Via Facebook 14th December 2021
Written by: Sarah Doherty
Via Google on 10th December 2021
Ivor Thomas Funerals have managed two family funerals within the past few months, and both done with the utmost care and consideration. As a family run funeral directors, they bring a special touch to the whole process of honouring the last memory family & friends will have of their loved one.
Prior to our most recent loss, had often viewed the role of the funeral director as kind of morbid, but ITF made me realise that it is a role of privilege – after all, you are entrusting them with taking care of your loved one’s transition. Nothing was too much trouble, when we first sat with Mark & Neil, we thought we had the whole service arranged, but Mark knew there would be many changes along the way and ensured us, no matter the time of the day, they were always there to accommodate, and they were.
Thank you to all at ITF and Bernadette (our officiant) for helping our family honour our loved one in the best possible way.
Yasmin Flemming
Via Google on 7th November 2021
I would like to thank Ivor Thomas Funerals for taking care of my mums funeral, they were extremely thoughtful, kind and caring, from start to finish. Any queries or worries we had, were dealt with a personal approach that was still professional. A fantastic family run business that I would highly recommend.
Aimee Jones
Via Google on 29th October 2021
I am 77 years old and over many years have experienced many funerals, family or otherwise. I can confidently say that Ivor Thomas are the best funeral directors that I have ever seen or dealt with. Nothing was too much trouble and they were professional from start to finish.
Trevor Davies
Via Google on 27th October 2021
I cannot thank ITF enough! They are so caring, so helpful, so kind. They were more than happy to explain things over and over when I struggled to retain information with my grief. I literally felt that nothing was too much for them. They gave great advice and suggestions, and were never pushy. They just wanted everything to be right for us, and they would do everything and anything to help. I have never arranged a funeral before and I can honestly say that Mark and the team guided me through every step of the way. They even arranged the beautiful flowers! I would 100% recommend them to anybody. Wonderful people, full of empathy. I have been in touch with them since the funeral to discuss options of scattering ashes and they are still so kind and helpful. They always respond to any query you may have straight away and you honestly will not find more empathic friendly people. I could not recommend them more!
Written by: NicolaJ-275
Via Yell on 20th September 2021
From the first meeting I had been impressed with the service in every way.I would describe it as very personable,professional and respectful service. I am so grateful to Ivor Thomas Funerals all team; they are lovely people.I felt very looked after from the first meeting to the end of the funeral.The service they provided was full of dignity and class.They helped me through all procedures with kindness and thoughtfulness thus this made things less stressful than if could have been.A special thank you to Jess and Neil; they both were very helpful and professional, approachable and compassionate. The professionalism of the whole team fulfilled my husband’s last wish and provided him with a beautiful and very personalised service.
Thank you
Written by: Jowita Czwojdrak
Via Email on 5th September 2021
Neil and his team offer a professional and personal service. At times like this it is such a welcome feeling to know that you and your loved ones are being looked after in such a warm and respectful way. Could not have asked for more. Thank you guys!
Written by: Phil Lemos
Via Google on 26th August 2021
My mum was devastated when her companion past away. We went to pay our respect at Ivor Thomas Funeral home. The care they gave my mother was exceptional. very personal touch and went above and beyond to make this awful time slightly more bearable. In my opinion they are the best at what they do. Will definitely recommend you.
Thank you from the bottom of my heart
Written by: Katy Elizabeth
Via Facebook on 23rd August 2021
Absolutely brilliant , deeply respectful and such lovely people at Ivor Thomas funerals . We sadly lost mum , and mark went above and beyond to ensure everything went as we wanted . We were so grateful for his help , especially with arranging the burial at eglwysilan church . Every member of staff showed so much respect and patience . The flowers were beautiful and made with love and care , and for that we will always be grateful .
As a family , we cannot recommend this company enough , you can’t meet nicer people , or get a more personal touch .
Written by: Claire Smith
Via Facebook on 21st August 2021
These gentlemen from the very start showed the upmost respect to my Grampy after losing his wife of 60 years.
They put my Grampy at ease, he didn’t have to worry about anything.
Every part of the service was done to a very high standard in a professional manner.
They went above and beyond, for the price my Grampy paid and what he got was unbelievable, you would have thought he paid doubled the amount.
The family had the chance to see my Nan a couple days before the funeral, which made a couple of them nervous. But the work the lady done on her was remarkable, she looked absolutely beautiful.
Once again they went above and beyond. Not only my Grampy but the whole family was at ease after seeing how well they looked after her.
I would highly recommend this company. I know in the future my family will use them again, (hopefully not to soon though)
Written by: Katherine Atkins
Via Google on 9th August 2021
I would like to say a big thank you to the staff of Ivor Thomas funeral home as you took care of my grandmother and made her look absolutely beautiful we was all in shock that day we seen my grandmother with all her make up on utter shock you made her look like she did 50 years ago.
Our family couldn’t thank you enough for the support you have shown and gave to our family we will never ever forget how you all looked after my Nan and made her as beautiful as ever thank you .. I highly recommend Ivor Thomas funeral home they are absolutely wonderful thank you thank you thank you
Written by: Emily P
Via Yell on 3rd August 2021
We were booked by Mark on behalf of one of their families, and the first impressions we had of the team was professional, empathetic and approachable. Was a pleasure to work alongside them. we look forward to seeing them again. Lynne Lovey Dovey UK
Written by: Lynne M Casey Morgan
via Facebook on 29th March
I will always be extremely grateful to Ivor Thomas Funerals for the incredibly professional and caring service they provided when we lost my grandfather. As a family we chose Ivor Thomas because they are a family run business and truly care about what they do. Ivor Thomas also only have 1 funeral per day meaning loved ones get their full care and attention. The care and compassion they showed us as a family was admirable, they really looked after my nan, checking in on her afterwards even bringing grampy home to her. If you’re taking your time reading this review, I’m very sorry for your loss but I can honestly say Ivor Thomas will take out so much of the stress of what is such a difficult time.
Written by: Claire Edwards
via Google on 28th March 2021
I visited today to say goodbye to my ex partner. I arrived before everybody else due to heavy traffic. I was invited in and made to feel so calm! All of the staff were so kind and really did put me at ease. The Funeral is on Friday and I feel that Damien is in very good hands. I can’t thank you enough.
Written by: Sarah Lou
via Google on 17th March 2021
I would just like to say a big ‘thank you’ for all your help arranging my dad’s funeral. I would thoroughly recommend Ivor Thomas Funerals based on their empathy and their willingness to go above and beyond. Mark, Neil and the team were extremely professional and yet very personable. They recommended Mr Mike Farr as a a humanist celebrant who was also excellent. Ivor Thomas Funerals provided fantastic service in arranging a bespoke funeral completely befitting my dad. Thank you so much.
Written by: Steve Bryant
via Google on 26th February 2021
Would like to thank Ivor thomas from myself and all our family for their support throughout the whole process of my late husband Aron Jones from start to finish. They have been amazing. Nothing was to much for them. Attention to detail was next to none. All the little details they were able to arrange were so very much appreciated and gave aron the best send off he possibly could of had. Would highly recommend these for any services they provide.
Written by: Sara Jones
via Facebook on 18th February 2021
I wish I could rate Ivor Thomas 1000 stars. They’ve been absolutely fantastic and so supportive to my family after the sudden loss of my son even going extra to help with a military send off, willing to help with anything and gave my boy a perfect send off. As a family we can’t thank you all enough. Even through these difficult times.
Written by: Deborah S
via Yell on 9th February 2021
The team were incredibly compassionate and helpful throughout the whole process. On the day of the funeral, they were exceptional in all ways. We are so grateful for all the kindness and professionalism offered by the team. Thank you!
Written by: VPC
via Google on 29th January 2021
Ivor Thomas has been a total god send! They have been totally amazing with support and everything they have done to make my dads day the best it could be! Thank you very much Mark & Neil
Written by: Carly H
via Yell on 29th January 2021
very professional at my nans funeral yesterday. thank you very much for giving her the send of she deserved
Written by: Eloise Lewis
via Facebook on 16th January 2021
Written by: Verna E
via Yell on 16th January 2021
Honestly amazing. The care, attention to detail, reasonable pricing and such a lovely family vibe helped me at such a difficult time. Would 100% recommend, thank you.
Written by: Emily Feeley
via Facebook on 19 December 2020
This place was honestly a god send. They took care of my Father in law after his passing so well. They also went above and beyond for my partner who lost her Dad. Nothing was too much, everything was explained, extremely professional yet personable throughout. Not just the family, but all guests at the funeral, commented on how brilliant you guys were at such a hard time. Not over priced either in which we found many other funeral directors to be. So grateful to Ivor Thomas Funerals, a real family run business too. Would recommend these amazing, caring people to anyone. We will be forever grateful to you all, thank you. Em, Matt and family.
Written by: Matt Baker
via Google on 17th January 2020
I would like to thank Mark and Neil for taking care of my mums funeral Marguerite Jones they were compassionate from first phone call to the very end of collecting her ashes . I would highly recommend them for a stress free funeral they take care of everything and is always only a phone call away . Thank you to all who work at Ivor Thomas funeral.
Written by: Glenda Gibbons
via Google on 11th December 2020
We simply could not wish for a better people who helped us with passing of my husband mum. They have been kind caring , and most importantly respectful, and understanding. The thing with loss is , we are most of the time unprepared, and after our loved one pass away, we are left with trying to wrap ones life- if you never done this before while dealing with grief , then there are no better people than Mark and his father Niel , to guide you though this difficult time. They have funerals that suit any budget, and in my opinion they are the cheapest in Cardiff and Caerphilly ( that’s where i checked ), but being the cheapest – does not mean that they do very basic – quite the opposite! they go that extra mile. from my own experience there were quite a few times where Mark helped us , from trying to chase the coroner office who took forever , to do the service twice, because the family members arrived late , i honestly dont think anyone would have done that , but Niel and Mark did ! . for that we be very grateful. Death of my husband mum, made us think of our own mortality .We will be setting up our own funeral plans with Ivor Thomas to make sure everything is sorted. Again i wish i could gave 1000 stars if i could ! fantastic service.
Written by: Ariana
via Google on 10th December 2020
Genuinely outstanding. The most caring, professional and sympathetic family. Ivor Thomas Funerals helped bury our Dad at a reasonable cost, explained everything, were there constantly for any questions. Our whole family, and the funeral guests, we so grateful and impressed with the level of care we received. Would 100% recommend. Thank you guys – Em, Matt and family x
Written by: Emily G
via Yell on 9th December 2020
Unfortunately I buried my grandfather 24th September 2020 with Ivor Thomas Funerals. Mark, Neil and Jess thank you all for being so compassionate, so helpful, so understanding, thanks for the advice and also being patient especially during these unprecedented times. Everything turned out amazing! Sad to say! But from the church, to the flower arrangements, to the coffin, picture slides, to the urn- I will say my grandad had a great send off.
The genuine compassion shown was heartfelt, and they made sure the funeral was how we wanted it. The communication was brilliant being that I am based in London. Such great service! We thank you so much.
Written by: Shelina Jeffers
via Google on 24th October 2020
This week I had the unfortunate experience of attending my Dad’s funeral. Arranging a funeral during these times is apparently difficult but after just two weeks of planning with Mark we put together a service that was very well received by all members of my family. I highly recommend this family funeral directors – they were very comforting and nothing was too much to ask. Thank you guys.
Written by: Dave Huntington
via Google on 21st October 2020
Mark and the team were absolutely excellent, from the first phone call right through to the funeral service and beyond.
We had never arranged a funeral before, we were guided each step of the way, all calls and emails answered promptly, I really felt they went above and beyond with their customer care.
It’s a strange time to arrange a funeral, but I would have no hesitation in recommending Ivor Thomas funeral directors, they were just superb!
Written by: Clare Bowen
via Google on 8th October 2020
Ivor thomas was recommended by a freind, and as a family we were so glad we chose Mark & Neil to arrange mums funeral. From the first call till mum’s service. They were amazing. They treated our mum with respect that she deserved. Mark was happy to help to get personal things for us to treasure. This family run business is not about robbing bereaved families. Honestly they are the most caring & kind funeral directors I’ve known. Again thank you Mark & Neil.
Written by: Ceri Jenkins
via Facebook on 8th October 2020
This is a family run business within minutes of contacting them they made me feel that my late father was going to be treated with the upmost dignity, I would highly recommend them , thank you Neil and Mark for all that you did for us , before, during and after the funeral.
Written by: David White
via Facebook on 3rd October 2020
My family and I chose to use the services of Ivor Thomas Funerals Cardiff when my husband sadly passed away. The care we received from first contact to last was outstanding. Both Neil and Mark were available at all times to ensure our needs were met and guided us through the process with respect and compassion, this being our first experience of arranging a funeral. Jess, the secretary, is a lovely addition to the team. The service was delivered by a celebrant, Bernadette, who continued the high level of compassion and empathy and carried out the reading beautifully. Thank you. The quality of the casket was extremely high and the cars, pallbearers drivers continued to impress. I cannot recommend the company highly enough and they all ensured that the very sad occasion left us, as a family, feeling that we had done my husband, my children’s father and grandchildren’s grandfather proud. We cannot speak highly enough of all at Ivor Thomas Funerals. Thank you.
Written by: Tina H
via Yell on 10th September 2020
A huge thank you to Mark Thomas of Ivor Thomas Funerals. Your assistance, guidance and compassion at this sad time was a blessing. And the respect you showed my dad. We thank you so so much.
Written by: Cath Black
via Google on 28th August 2020
Kind and ethical service at a very difficult time. I am pleased to have found Mark and Neil who worked so sympathetically with our family, engaging with the children and offering good advice and support throughout!
Written by: Cathie Lampert
via Google on 27th July 2020
Took great care to explain everything and offer all possible options. Anticipated many questions I had, plus a lot more things I didn’t think of. Everything was very professionally and carefully organised, very much appreciated by everyone on the day. I was fortunate to have made contact through personal recommendation, and I hope this review helps others who may be looking for support at the most difficult of times – I would unreservedly recommend.
Written by: Simon BG
via Google on 7th July 2020
As a family we cannot thank Mark, Neil and his family enough. From the start they were so empathetic and showed true care for what we were going through. They show the upmost respect for everyone involved. As a family run business they supported us more than we ever expected and we felt they were and extended part of our family and service. They couldn’t help us enough. Nothing was too much and they were there whenever we needed. Nothing was rushed and they took their time with everything we needed and did. Their professionalism was outstanding and they genuinely do their job because they care. They make it all about What you want and how they can help make it happen. I would highly recommend them. Thank you all again so much. We will never be able to put into worlds how much it will always mean to us everything you did.
Written by: Carly Rutlidge
via Google on 4th June 2020
I am a solicitor specialising in Estate administration, and had the pleasure of instructing Mark, Neil and the rest of the team at Ivor Thomas to arrange the funeral of a lady who had passed with no family close enough to deal with things.
The arrangement was perfect. The service, provided by a family-run company, was well considered and the minister presiding was well briefed.
The cost was very reasonable, certainly in respect of other similar arrangements that I have been involved in both personally and professionally.
I can’t speak highly enough of this exceptional outfit. They give you all the time you need, and have the ability to make everything so personal and tailored for your loved one.
Thank you so much, Mark & family.
Written by: Michael Fogg
via Google on 4th June 2020
From start to finish, an excellent service. Mark and Neil were available to provide any information that was needed and were easily available in touch by text, email or phone call. They were exceptionally respectful, personable and supportive during a trying time. Their work was faultless from the initial phonecall to the funeral service itself. Additionally, the flowers they provided were beautiful. I recommend Ivor Thomas Funerals Ltd without reservation.
Written by: David L
via Yell on 2nd June 2020
My beloved mother past away in may and had to organise a funeral for her I was nervous and anxious till I came across Ivor Thomas funeral directors. After the first phone call to mark I knew this was the right one . Mark and neil very professional they are very helpful with anything and it made me more relaxed about it seeing the circumstances. I can never thank mark and neil enough. Highly recommended.
Written by: Isidoro Lewkowicz
via Google on 27th May 2020
Id Like to thank Mark for being so helpful during the whole procedure. Very Professional Service and straight Forward and of course exceptional value for money – Especially during this horrible period of Covid 19 – you have been outstanding. On behalf of all our Family we wish to thank you so much.
Written by: Robin P
via Yell on 26th May 2020
I never write reviews usually, however recently myself and my family required the services of Mark and Ivor. As a result, I felt compelled to give them the praise that they deserve.
Our funeral was a natural burial in Usk and they were an integral to ensuring it ran smoothly.
We received outstanding customer service from all the staff there (before and on the day). They went over and above the call of duty during a very stressful and difficult period for us.
Nothing was too much trouble for them, and we really appreciated their patience and support during that time.
As far as I am concerned if you are in this situation and require full commitment and backing from a trusted funeral director, do not hesitate to call them.
Completely impressed at their skills, expertise and experience all at a very fair price.
Thank you.
Written by: Silure M
via Yell on 26th May 2020
Mark was brilliant, when we first met him to arrange mum’s funeral, we instantly knew that the funeral company was right for us.
Family run experienced business, nothing too much trouble, everything arranged to take the stress out of what is a very difficult time. The most thoughtful task was they laid mum on a lavender pillow, brings a tear to my eye thinking of it.
I can thoroughly recommend them; you will be in safe hands.
Written by: Paul Fearn
Via Google on 24th January 2023
I couldn’t recommend them enough.
Losing our Mum was a traumatic time and all four of us, her children, felt bereft and at a loss. The funeral and its planning was something we all dreaded, however, Ivor Thomas funerals made the whole procedure as painless as possible.
Straight from the first phone enquiry I could tell they had our best interests at heart, and nothing was too much trouble. We were carefully and respectfully guided through the funeral plans , there was no hard selling, it was all done incredibly professionally. At our initial meeting with Mark, we entered the office nervously, we were immediately put at ease, and we left at the end of the meeting as happy a family as we could be, under the circumstances. We could see they were approachable, they knew their job, and most of all they cared.
The options and the pricing was also very well explained and very clear and it was also very affordable.
On the funeral day everything was perfect, thanks to the planning and the communication we had with the team. Any changes we had made from the initial meeting were all dealt with as if nothing was too much trouble, they obviously and genuinely just wanted to get it the way we wanted and indeed everything happened as it should— it was respectful, efficient, beautiful , lovely flowers, smartly turned out, all so well organised. Mum would have been so pleased.
I hope I do not get involved with too many funerals, but if I do, I would have no hesitation in going straight to Ivor Thomas Funerals….I couldn’t recommend them enough, everything was perfect.
Written by: David Fearn
Via Google on 24th January 2023
We are extremely proud of what we do here at Ivor Thomas Funerals, and are even more proud of the reviews and testimonials that we have received. We keep this page updated monthly and ensure that we put the dates and where it was left for transparency, so you can find the original statement.