Coronavirus (COVID-19) Information
Professional and courteous
Highly recommend. From start to finish Mark, Neil, Jess and team were attentive and understanding. Providing a tailor made service which was professional and courteous. Thank you for looking after my brother so well.
We were booked by Mark on behalf of one of their families, and the first impressions we had of the team was professional, empathetic and approachable. Was a pleasure to work alongside them. we look forward to seeing them again. Lynne Lovey Dovey UK
I will always be extremely grateful to Ivor Thomas Funerals for the incredibly professional and caring service they provided when we lost my grandfather. As a family we chose Ivor Thomas because they are a family run business and truly care about what they do. Ivor Thomas also only have 1 funeral per day meaning loved ones get their full care and attention. The care and compassion they showed us as a family was admirable, they really looked after my nan, checking in on her afterwards even bringing grampy home to her. If you're taking your time reading this review, I'm very sorry for your loss but I can honestly say Ivor Thomas will take out so much of the stress of what is such a difficult time.
I visited today to say goodbye to my ex partner. I arrived before everybody else due to heavy traffic. I was invited in and made to feel so calm! All of the staff were so kind and really did put me at ease. The Funeral is on Friday and I feel that Damien is in very good hands. I can't thank you enough.
Provided fantastic service
I would just like to say a big 'thank you' for all your help arranging my dad's funeral. I would thoroughly recommend Ivor Thomas Funerals based on their empathy and their willingness to go above and beyond. Mark, Neil and the team were extremely professional and yet very personable. They recommended Mr Mike Farr as a a humanist celebrant who was also excellent. Ivor Thomas Funerals provided fantastic service in arranging a bespoke funeral completely befitting my dad. Thank you so much.
Recommend these for any services they provide.
Would like to thank Ivor thomas from myself and all our family for their support throughout the whole process of my late husband Aron Jones from start to finish. They have been amazing. Nothing was to much for them. Attention to detail was next to none. All the little details they were able to arrange were so very much appreciated and gave aron the best send off he possibly could of had. Would highly recommend these for any services they provide.
I wish I could rate Ivor Thomas 1000 stars. They’ve been absolutely fantastic and so supportive to my family after the sudden loss of my son even going extra to help with a military send off, willing to help with anything and gave my boy a perfect send off. As a family we can’t thank you all enough. Even through these difficult times
An outstanding funeral directors
An outstanding funeral directors. The team were incredibly compassionate and helpful throughout the whole process. On the day of the funeral, they were exceptional in all ways. We are so grateful for all the kindness and professionalism offered by the team. Thank you!
Ivor Thomas has been a total god send! They have been totally amazing with support and everything they have done to make my dads day the best it could be! Thank you very much Mark & Neil
Thank you very much
very professional at my nans funeral yesterday. thank you very much for giving her the send of she deserved
First class service
We would like to thank Mark Neil and the team for taking care of our mother's (Veronica Lewis) funeral they were compassionate from first phone call. We would highly recommend them for a stress free funeral they take care of everything and are always only a phone call away. Thank you to all who work at Ivor Thomas funeral. Nothing too much trouble. First class service and very respectful.
Honestly amazing. The care, attention to detail, reasonable pricing and such a lovely family vibe helped me at such a difficult time. Would 100% recommend, thank you
Real family run business
This place was honestly a god send. They took care of my Father in law after his passing so well. They also went above and beyond for my partner who lost her Dad. Nothing was too much, everything was explained, extremely professional yet personable throughout. Not just the family, but all guests at the funeral, commented on how brilliant you guys were at such a hard time. Not over priced either in which we found many other funeral directors to be. So grateful to Ivor Thomas Funerals, a real family run business too. Would recommend these amazing, caring people to anyone. We will be forever grateful to you all, thank you. Em, Matt and family
I would like to thank Mark and Neil for taking care of my mums funeral Marguerite Jones they were compassionate from first phone call to the very end of collecting her ashes . I would highly recommend them for a stress free funeral they take care of everything and is always only a phone call away . Thank you to all who work at Ivor Thomas funeral.
We simply could not wish for a better people who helped us with passing of my husband mum. They have been kind caring , and most importantly respectful, and understanding. The thing with loss is , we are most of the time unprepared, and after our loved one pass away, we are left with trying to wrap ones life- if you never done this before while dealing with grief , then there are no better people than Mark and his father Niel , to guide you though this difficult time. They have funerals that suit any budget, and in my opinion they are the cheapest in Cardiff and Caerphilly ( that's where i checked ), but being the cheapest - does not mean that they do very basic - quite the opposite! they go that extra mile. from my own experience there were quite a few times where Mark helped us , from trying to chase the coroner office who took forever , to do the service twice, because the family members arrived late , i honestly dont think anyone would have done that , but Niel and Mark did ! . for that we be very grateful. Death of my husband mum, made us think of our own mortality .We will be setting up our own funeral plans with Ivor Thomas to make sure everything is sorted. Again i wish i could gave 1000 stars if i could ! fantastic service,
Genuinely outstanding. The most caring, professional and sympathetic family. Ivor Thomas Funerals helped bury our Dad at a reasonable cost, explained everything, were there constantly for any questions. Our whole family, and the funeral guests, we so grateful and impressed with the level of care we received. Would 100% recommend. Thank you guys - Em, Matt and family x
Unfortunately I buried my grandfather 24th September 2020 with Ivor Thomas Funerals. Mark, Neil and Jess thank you all for being so compassionate, so helpful, so understanding, thanks for the advice and also being patient especially during these unprecedented times. Everything turned out amazing! Sad to say! But from the church, to the flower arrangements, to the coffin, picture slides, to the urn- I will say my grandad had a great send off.
The genuine compassion shown was heartfelt, and they made sure the funeral was how we wanted it. The communication was brilliant being that I am based in London. Such great service! We thank you so much.
I highly recommend this family funeral.
This week I had the unfortunate experience of attending my Dad's funeral. Arranging a funeral during these times is apparently difficult but after just two weeks of planning with Mark we put together a service that was very well received by all members of my family. I highly recommend this family funeral directors - they were very comforting and nothing was too much to ask. Thank you guys.
Mark and the team were absolutely excellent, from the first phone call right through to the funeral service and beyond.
We had never arranged a funeral before, we were guided each step of the way, all calls and emails answered promptly, I really felt they went above and beyond with their customer care.
It’s a strange time to arrange a funeral, but I would have no hesitation in recommending Ivor Thomas funeral directors, they were just superb!
They were amazing
Ivor thomas was recommended by a freind, and as a family we were so glad we chose Mark & Neil to arrange mums funeral. From the first call till mum's service. They were amazing. They treated our mum with respect that she deserved. Mark was happy to help to get personal things for us to treasure. This family run business is not about robbing bereaved families. Honestly they are the most caring & kind funeral directors I've known. Again thank you Mark & Neil.
Thank you Neil and Mark for all that you did before and after the funeral.
This is a family run business within minutes of contacting them they made me feel that my late father was going to be treated with the upmost dignity, I would highly recommend them , thank you Neil and Mark for all that you did for us , before, during and after the funeral.
Husbands Funeral - Highly recommend
My family and I chose to use the services of Ivor Thomas Funerals Cardiff when my husband sadly passed away. The care we received from first contact to last was outstanding. Both Neil and Mark were available at all times to ensure our needs were met and guided us through the process with respect and compassion, this being our first experience of arranging a funeral. Jess, the secretary, is a lovely addition to the team. The service was delivered by a celebrant, Bernadette, who continued the high level of compassion and empathy and carried out the reading beautifully. Thank you. The quality of the casket was extremely high and the cars, pallbearers drivers continued to impress. I cannot recommend the company highly enough and they all ensured that the very sad occasion left us, as a family, feeling that we had done my husband, my children’s father and grandchildren’s grandfather proud. We cannot speak highly enough of all at Ivor Thomas Funerals. Thank you.
A huge thank you .
A huge thank you to Mark Thomas of Ivor Thomas Funerals. Your assistance, guidance and compassion at this sad time was a blessing. And the respect you showed my dad. We thank you so so much.
Mark and Neil who worked so sympathetically.
Kind and ethical service at a very difficult time. I am pleased to have found Mark and Neil who worked so sympathetically with our family, engaging with the children and offering good advice and support throughout!
I would unreservedly recommend.
Took great care to explain everything and offer all possible options. Anticipated many questions I had, plus a lot more things I didn't think of. Everything was very professionally and carefully organised, very much appreciated by everyone on the day. I was fortunate to have made contact through personal recommendation, and I hope this review helps others who may be looking for support at the most difficult of times - I would unreservedly recommend.
Thank you all again so much.
As a family we cannot thank Mark, Neil and his family enough. From the start they were so empathetic and showed true care for what we were going through. They show the upmost respect for everyone involved. As a family run business they supported us more than we ever expected and we felt they were and extended part of our family and service. They couldn’t help us enough. Nothing was too much and they were there whenever we needed. Nothing was rushed and they took their time with everything we needed and did. Their professionalism was outstanding and they genuinely do their job because they care. They make it all about What you want and how they can help make it happen. I would highly recommend them. Thank you all again so much. We will never be able to put into worlds how much it will always mean to us everything you did.
I can’t speak highly enough of this exceptional outfit
I am a solicitor specialising in Estate administration, and had the pleasure of instructing Mark, Neil and the rest of the team at Ivor Thomas to arrange the funeral of a lady who had passed with no family close enough to deal with things.
The arrangement was perfect. The service, provided by a family-run company, was well considered and the minister presiding was well briefed.
The cost was very reasonable, certainly in respect of other similar arrangements that I have been involved in both personally and professionally.
I can’t speak highly enough of this exceptional outfit. They give you all the time you need, and have the ability to make everything so personal and tailored for your loved one.
Thank you so much, Mark & family.
Reliable, supportive, communicative
From start to finish, an excellent service. Mark and Neil were available to provide any information that was needed and were easily available in touch by text, email or phone call. They were exceptionally respectful, personable and supportive during a trying time. Their work was faultless from the initial phonecall to the funeral service itself. Additionally, the flowers they provided were beautiful. I recommend Ivor Thomas Funerals Ltd without reservation.
I can never thank Mark and Neil enough.
My beloved mother past away in may and had to organise a funeral for her I was nervous and anxious till I came across Ivor Thomas funeral directors. After the first phone call to mark I knew this was the right one . Mark and neil very professional they are very helpful with anything and it made me more relaxed about it seeing the circumstances. I can never thank mark and neil enough. Highly recommended
Very Professional yet Straight Forward
Id Like to thank Mark for being so helpful during the whole procedure. Very Professional Service and straight Forward and of course exceptional value for money - Especially during this horrible period of Covid 19 - you have been outstanding. On behalf of all our Family we wish to thank you so much.
Ivor Thomas Funerals - Trusted, committed, supportive funeral directors during a difficult time.
I never write reviews usually, however recently myself and my family required the services of Mark and Ivor. As a result, I felt compelled to give them the praise that they deserve.
Our funeral was a natural burial in Usk and they were an integral to ensuring it ran smoothly.
We received outstanding customer service from all the staff there (before and on the day). They went over and above the call of duty during a very stressful and difficult period for us.
Nothing was too much trouble for them, and we really appreciated their patience and support during that time.
As far as I am concerned if you are in this situation and require full commitment and backing from a trusted funeral director, do not hesitate to call them.
Completely impressed at their skills, expertise and experience all at a very fair price.
I cannot praise this firm enough.
I cannot praise this firm enough. To be unbeatable on price is usually a sign of cut corners or a cheapening of the sentiment involved when the need arises to employ such services.
None of this was evident. From the initial phone call to the settling of payment, every single stage of the process was handled both professionally and with a compassion I've seen lacking in 'larger' funeral directors.
At no stage did I ever feel that I was at the risk of seeing my grief played for extra financial gain, in fact the opposite holds true.
Considering the restrictions that have also been placed on funerals as a result of the COVID-19 pandemic, the tact and knowledge displayed by ITFL are benchmarks others should seek to emulate.
The highest compliment I can give is that not only am I prepared to champion this business through this personal recommendation, they will be the firm I entrust my own funeral arrangements to as I know how well my children will be treated in such an event.
Helpful and understanding
Mark and Neil could not have been more helpful and understanding at a doubly difficult time. They were fully aware of the situation the lockdown presented but did not pass any problems on to me. I cannot recommend them highly enough.
Professional and outstanding.
Mark and Neil The service provided by you was professional and outstanding. Mark had a compassionate approach and was sensitive to the whole family’s needs. I would highly recommend them for their professional yet personal approach in providing an excellent service to say our farewell to my Father
We found Ivor Thomas Funerals on line while searching for a local funeral director. Their website provided all information with an open approach. From the start Mark and Neil made us feel comfortable. They were very friendly, professional and dealt with absolutely everything for us which was a great help during a stressful time. The funeral arrangements were during the coronavirus lockdown, and they looked after every detail keeping in touch with us throughout . We could not fault their service.We are very grateful for everything and highly recommend them. A big thank you to Mark and all the staff from all the family.
Such lovely people right from the funeral directors themselves to the drivers and the minister on the day. They were so caring and attentive during the whole process and did nothing but offer their support. A funeral is never easy but Ivor Thomas made it somewhat easier just by being so lovely to me and my family. We told them exactly what we wanted and they delivered above and beyond service and for that, we thank them.
A Truly Wonderful Service
Our daughter sadly passed away at only 30 years old recently. We felt quite lost and unsure of what to do. We found Ivor Thomas Funerals Ltd, quite by chance, online (Google) and we were immediately impressed with their open and transparent approach. Mark and Neil were completely professional throughout. They were also genuinely empathetic and understanding at what was a very traumatic time. The fact that it is a family run/orientated business made it feel like we had an extension to our own family supporting us along the way. They even went above and beyond in their duty of care at times, for example they re-printed all the orders of service following a very late change by us, they answered all our questions when we were unsure and they engaged a humanist minister who contributed to a wonderful service. We would highly recommend them to anyone and we are truly grateful for the amazing duty of care they showed in looking after our daughter and all of us throughout. Thank you so much!!
Highly recommended funeral directors
A really caring and compassionate service. The Ivor Thomas family were committed to meeting our families needs and were second to none at such a difficult time.
Economical yet superb
We found Ivor Thomas Funerals to be exactly what we needed. Neil and Mark were very professional, understanding and friendly. They took total responsibility for seeing the funeral preparations were dealt with properly, taking the stress and strain away from the family and onto their shoulders. I cannot recommend them too highly. AND they did all possible to bring the funeral price into our range. Wonderful people.
Thank you for helping us create the personal funeral we wanted.
When my husband died, our family wanted to be as involved as possible in all the funeral arrangements. We only went to Ivor Thomas to order a coffin but we were offered such a good deal on the few things they did for us, it seemed silly not to accept. Mr Thomas Snr offered all kinds of professional advice and services but allowed us to choose exactly how much or little we wanted them to do for us. ITF allowed us to make Richard's burial both personal and hassle free, for which I will always be grateful.
A truly exceptional service
A family run funeral directors that provided a personal professional compassionate service at an extremely difficult time nothing was too much trouble. It really felt like they became members of the family when planning the funeral of my late husband . Mark and his Dad provide a truly exceptional service .
Compassionate and sensitive
From our first meeting with Mark and Neil the service provided by Ivor Thomas Funerals was professional and outstanding. Father and son, Neil and Mark, have a wonderful compassionate approach and were sensitive to the whole family’s needs. Nothing was too much trouble. At such a sad time we felt as though they were old friends and that was so important to us. I would like to thank and highly recommend them for their professional yet personable approach in providing an excellent service to say our farewells to my dear Dad.
Help at a difficult time.
this firm service was excellent when my husband recently died,they were kind and understanding their service was second to none.
I would highly recommend Ivor Thomas Funerals ,they provided a professional service with dignity and understanding for the cremation of my son, and their prices are very reasonable, not like most established funeral services which were charging almost double for the same service Ivor Thomas funerals charged. again highly recommended And thank you for the outstanding service you provided.
They were so helpful
I would like to thank ITF for the support and sympathy throughout the loss of my beautiful nan, everything they done was perfect and they were so helpful. They could not do enough for us, and had all the planning in control. horse and carriage was perfect! Highly recommended. Thank you
Compassionate & professional
Ivor Thomas Funeral Directors were recommended to my sister following the loss of her husband. We found them to be both compassionate and professional. They fully complied with all her wishes and made very helpful suggestions regarding the funeral. Thanks to their wealth of experience, everything went very smoothly. They were very kind and caring throughout and guided us through a very difficult time. In bad weather on the day of the funeral, they even supplied umbrellas to mourners at the graveside. Would highly recommend them.
Ivor Thomas Funerals Ltd....the family ran business for families
I cannot recommend Ivor Thomas Funerals highly enough. After the sudden death of my father planning his funeral seemed like the hardest task to not only deal with emotionally but getting it right as my dad would of wanted. Mark and Neil guided us through the process and options easily, simply and nothing was too much trouble. They took time to ask questions and find out the kind of man my father was and help to plan his funeral from that, there was no heavy sell or obligation to any service they offered. They were there morning, noon and night to answer any questions, to reassure us or even to offer support in death and life after. My father had the funeral he would of been proud of and I can’t thank them enough for their work and kindness...
Excellent funeral company
We used Ivor Thomas Funerals recently for the funeral of my late brother. I have to say from the outset they were extremely helpful at every stage of the arrangements. Nothing was too much trouble for Mark and his father Neil. I would highly recommend this funeral company. We used their "Pure Funeral" service and the cost was very competitive compared to some of the franchised high street brands. If you find yourself in the unfortunate position of having to seek the services of a funeral director, you will not go wrong in contacting Ivor Thomas Funerals Ltd.
Indian Funeral Ceremony
I was referred to the Ivor Thomas team and like many I had zero experience in organising funerals.
They say first impressions last and over a phone call Mark confidently answered my many questions that allowed me to cherish the last few moments with my Mother.
Our first meeting I experienced their compassion, wealth of knowledge and desire to make the send off special. Coming from an Indian spiritual background some of our requests were unfamiliar to the team but they found a solutions for everything. It was never about cost but what made sense logistically, aesthetically and matched our personal requirements. It was a pleasure dealing with you.
Thank you once again from our family for helping create the perfect send off.
When my father passed away, I was lost not knowing what to do. I found Ivor Thomas Funerals from a google search and was appealed at the simplicity of their plans. Mark and Neil were extremely professional and had such a lovely approach at such a difficult time. Mark kept me updated at all times and even went above and beyond when there were complications in certifying my father's death. I highly recommend them to anyone and will want them to arrange my own funeral when the time comes! Thank you again Mark and Neil. x Like
Made the right choice
From the first time my family met Mark and Neil at their offices, we felt confident we had made the right choice for my mother's funeral. They provided a personal service with all the help and advice we needed. The pricing for the funeral was extremely competitive and the quality of everything was very high. Everything to do with the actual funeral was then handled impeccably and it all went very smoothly. I would highly recommend them to anyone.
Thank you all for your love and support
To the staff that ran the funeral of Lyn sanders yesterday the family wants To say thank you all for your love and support On the behalf of lyns family and friends we just want to say thank you
A professional service with dignity and understanding
I would highly recommend Ivor Thomas Funerals ,they provided a professional service with dignity and understanding for the cremation of my son, and their prices are very reasonable, not like most established funeral services which were charging almost double for the same service Ivor Thomas funerals charged. again highly recommended And thank you for the outstanding service you provided
Professional and caring
Ivor & Mark Thomas - we would like to express our sincere thanks to you both for arranging my uncle's funeral. From the start, being the first telephone call with Mark right up until the finish, the end of the funeral they dealt with all things very professionally. The different options open to us were explained clearly with personal compassion and care. The day of the funeral went smoothly and took a lot of the hassle from us. I would always recommend using Ivor Thomas Funerals in the future.
Excellent, helpful service.
Dignified, Hassle-free low-cost funeral and cremation service.
I had never been to a funeral before and at the thought of organising a funeral I was stressed and anxious. I didn't even know where to start. As a first obvious step I had to find a funeral director. I spoke to many funeral directors, but after speaking to Mark I knew he was the right man to arrange my uncle's last journey. He was professional, approachable, compassionate, patient and caring. He guided us and showed us the different options, explaining to us the whole process. He helped us with all the funeral arrangements and even dealt with Social Fund Office on our behalf. The service was outstanding from start to finish, I can’t imagine that it could have gone better. From the beginning, I had had an impression that Mark was a family friend helping us rather than doing a business. I would recommend using Ivor Thomas Funerals if you want a relaxed, dignified and personable funeral for your loved ones.
Professional and sympathetic
Very professional and sympathetic. Nothing was too much trouble. I would highly recommend this family run business.
Nothing is too much.
Professional and sympathetic service. Nothing is too much. I would highly recommend Ivor Thomas Funerals. Thank you.